i was hesitant to buy without actually seeing the product firsthand, but am sure glad i did. the beard balm i purchased is great! very nice texture and fragrance, it melts easily between my palms for application, unlike others i have used. smells great makes my beard softer and keeps the stray hairs neat. i have a very coarse beard and this beard balm softens it up nicely. will definitely purchase more product in the future. i purchased the winter chill scent and it smells phenomenal!