It took almost one month and a half for my package to be delivered in Milan, Italy. I sent some emails to ask for information but didn’t have any answer. I was actually a bit upset but I decided to wait to make this review. As soon as I saw the envelope and felt the crazy good smell of the products my “anger” disappeared, the products are really really good. Knowing in advance that you will have to wait a lot (at least if you're from Italy, obviously) and that you will have to pay for custom fees would certainly make the customer experience much better. By the way I’m in love with the products and the idea of characters so I will buy again, this time “suffering” less the waiting process. Thank You!